Overheard at a call center:
Call center employee: “Okay sir, I’ll need to send a technician to the site to repair your cable. I just need you to verify the address please… (pause) No, sir, not your work address. The address where you are right now… (pause) You don’t know that address, sir? (pause) In order to send a technician, we need to make sure we’re sending someone to the correct address…”
Customer (audibly screaming): “I don’t know what the address is! The addresses change! All the buildings around here have different addresses! The building accros the street is a different address than this one! It’s very confusing!”
Call center employee: (pause) “…I think that guy just hung up on me.”
- Louisville
Why can’t they all be the same?
Posted on January 15, 2010by admin –





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